FAQ

Most frequent questions and answers

Everyday vacumming is recommended. Our reputable, dry carpet-cleaning products will also assist in removing stubborn grid and odours.

Immediately pour salt onto the affected area as this will absorb excess liquid and help prevent saturation. Treat the area with one of our carpet cleaning products. Should you not succeed in removing the stain, then professional cleaning is suggested.

Pet stains are particularly detrimental to the natural fibres used for weaving your carpet. Pet-stained carpets must be cleaned by professional to minimise colour-running and permanent fibre damage.

Professional washing and drying is strongly advised. Home washing may result in colour-running, shrinkage and fibre damage.

No, the underlay sold in store is only recommended for the securing of existing runners, rugs and mats that won’t stop moving on floors, such as tiles or laminate flooring. Underlay will also add to the thickness of the carpet, should you be looking for more of a plush feel.

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