Payment Policy

How to pay for your rug, safely — including ways to spread the cost of a larger piece.

We accept payment through trusted South African payment providers. This page sets out what we accept, how your payment is protected, and what happens if something goes wrong.

Last updated: 27 August 2026

How you can pay

You can choose any of the following at checkout:

• Payfast Credit and debit card (Visa and Mastercard) and instant EFT, processed securely.
• Ozow Instant EFT directly from your bank account.
• Paystack Credit and debit card payments, processed securely.
• PayJustNow Buy now, pay later — split your purchase into 3 interest-free instalments.
• PayFlex Buy now, pay later — pay in up to 4 interest-free instalments.
• HappyPay Flexible payment — split your purchase into manageable instalments.

All payments are made in South African Rand (ZAR) and include VAT where applicable. We accept payment from within South Africa.

Buy now, pay later — how it works

PayJustNow, PayFlex and HappyPay let you take your rug home now and pay for it over time, interest-free. You choose the plan at checkout, and the provider runs a quick check before approving you.

The instalment agreement is between you and the provider — their own terms, fees and eligibility rules apply, and you should read them at checkout. Your order is confirmed and prepared as soon as the plan is in place, exactly as it would be for any other payment.

Your payment is secure

Every payment is processed by the provider you choose, over an encrypted connection and to recognised card-industry security standards (PCI DSS).

How your order is confirmed

We prepare your order only once your payment has been authorised. If a payment is not authorised, the order is not processed — so please make sure your details are correct and your bank or provider has approved the transaction.

Placing an order creates a contract of sale once we have verified payment and prepared your order for dispatch, as set out in our Terms & Conditions.

Paying for an auction piece

If you win one of our online auctions, you will be notified by email as soon as the auction closes, with a link to complete your purchase. Payment is made online through the same secure providers listed above.

Auction payments must be completed within 48 hours of the auction closing. We will send you a reminder before that time is up. If payment has not been made within the window, the piece is offered to the next-highest bidder.

Delivery on auction pieces is arranged individually — we will confirm the cost with you based on your delivery address, or you are welcome to collect from the showroom free of charge.

If a payment is declined

If your payment fails or is declined, it is usually something on the bank or provider's side — insufficient funds, an incorrect detail, or a limit on your card. Check with your bank or provider, then try again or choose a different method at checkout.

Verification and fraud prevention

For your protection and ours, some orders may need extra verification — confirmation of your billing details, or of the cardholder's authorisation. We may hold or cancel an order where we reasonably suspect fraud or where verification cannot be completed.

Refunds and chargebacks

Refunds are handled under our Returns & Refunds policy, and go back to the method you paid with. Where you paid by instalment plan, the refund is arranged through that provider. We may dispute a chargeback on an order we have delivered and can show you received.

Questions about a payment

If anything about a payment isn't clear, or you need to query a transaction, contact us using the details below and we will look into it promptly. Please have your order number to hand.