Shipping & Delivery

We deliver rugs across South Africa, and we deliver them the way we would want ours handled.

This page explains how and when we get your order to you, what it costs, and how collection works. We deliver within South Africa only.

Last updated: 27 August 2026

How long it takes

• Order cut-off: 14:00 (SAST). Orders after this are processed the next business day.
• Processing & handling: 0–2 business days (Monday–Friday).
• Transit: 3–5 business days (Monday–Friday).

Once your payment is confirmed, we prepare your order and hand it to our courier. When it ships, you receive a confirmation email with your order details, a tracking number, and a link to follow it in real time.

What delivery costs

Free collection — collect from our Fourways showroom at no charge, on any piece, whatever its size.

Free delivery in Fourways, Bryanston and the surrounding suburbs — on every order.

Everywhere else in South Africa, delivery is a fixed fee shown at checkout before you pay — never an estimate, and never a quote to follow. The fee depends on the size of the rug and where it is going:

Where	Fee
Johannesburg & GautengOutside our free-delivery suburbs	R99 – R749
Main centresCape Town, Durban, Gqeberha, Bloemfontein	R149 – R999
Regional & outlying areasElsewhere in any province	R179 – R1,199

The lower figure applies to scatter rugs, runners and smaller pieces; the higher to our largest handmade rugs. Most pieces fall well below the top of the range. Enter your delivery address at checkout and the exact fee is calculated for you automatically.

Furniture, art, décor and our largest pieces

Furniture, artworks, décor and our very largest rugs are not sent by standard courier. These pieces are handled individually, and we confirm the delivery cost with you within 24 hours of your order, based on your delivery address. You will see this noted at checkout rather than a delivery fee.

Collection from the showroom remains free on these pieces, as on everything else.

Auction pieces

Delivery on pieces won at auction is arranged individually in the same way. Once your purchase is complete we confirm the delivery cost with you, or you are welcome to collect from the showroom free of charge.

Collection from the showroom

Prefer to collect in person? Choose Collection at checkout, at no charge, and pick up from our showroom during trading hours:

Heriz Gallery
The Straight Shopping Centre, Fourways, Johannesburg, 2146

We will let you know when your order is ready, and hold it for you for 14 days from that date.

Good to know

• We deliver within South Africa only, to a physical street address — not to PO Boxes.
• We do not deliver on weekends or public holidays.
• Delays outside our control — courier disruptions, weather, strikes — do happen. If yours is affected, we will let you know promptly.
• A rug is a considerable parcel. Please make sure someone is available to receive it at the delivery address.

If a parcel goes missing

If tracking shows your order as delivered but you do not have it, please:

1. Check that the delivery address on your order is correct.
2. Ask household members, neighbours or building security whether they accepted it for you.
3. Contact the courier directly using your tracking number.

If the courier confirms the parcel is lost, contact us at admin@herizgallery.co.za with your order details. Depending on availability, we will arrange a replacement or a full refund.